Sales conditions

GENERAL CONDITIONS OF SALE
 

These conditions of sale concern the purchase of products and services made through the sites NeraVini.com / CavenCamuna.com managed by Casa Vinicola Pietro Nera srl with registered office in Via Stelvio, 40/A Chiuro ( SO) Italy, registered in the Company Register of XXXX REA number XX – 1234567 and VAT number 00141640144. 

The sale of Products through the Site constitutes a distance contract governed by Chapter I, Title III (articles 45 and following) of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
 

Acceptance of the general conditions of sale
 

1. With reference to Italian citizens, sales on the NeraVini.com / CavenCamuna.com sites are reserved exclusively for those who have reached the age of 18. The buyer who is not an Italian citizen can buy on NeraVini.com / CavenCamuna.com only if you are of age according to your national law. If there is no legislation about it, it is a matter of course. You must be over 21 years of age.

2. The contract stipulated between Casa Vinicola Pietro Nera srl and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Casa Vinicola Pietro Nera srl. This acceptance is considered tacit, unless otherwise communicated in any manner whatsoever. to the client. By placing an order in the various modalities; foreseen, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

3. If the Client is consumer, once the online purchase procedure has been completed, will arrange for the to print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling.

Mode of purchase
 

4. The Client can purchase only the products present in the NeraVini.com / CavenCamuna.com electronic catalog at the time of placing the order and which can be viewed online at the address (URL) www.NeraVini.com and www.CavenCamuna.com , so as described in the relevant information sheets. It is understood that the images accompanying the descriptive cards reproduce as much as possible the the products shown faithfully as possible, however the image may differ in terms of vintage, size or any accessory products. These images must therefore be understood as indicative and with the tolerances of use, the User acknowledges and accepts that any such minor differences do not constitute a lack of conformity. of the products. At the end of the purchase contract, I will make the authentic the description of the product contained in the order form sent by the user.

5. Correct receipt of the order is required. confirmed by Casa Vinicola Pietro Nera srl by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will report the Date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with NeraVini.com and CavenCamuna.com. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods provided. described in this document.

6. In case of non-acceptance of the order, Casa Vinicola Pietro Nera srl guarantees timely communication to the Customer.
If, due to technical problems or other misunderstandings, the price of a product on the site should be lower than the correct selling price, Casa Vinicola Pietro Nera srl reserves the right to to cancel the order within the following 2 working days, by written communication to the customer

 

Mode of payment
 

7. Credit card: In cases of purchase of goods in a formality payment method by Credit Card, together with the conclusion of the online transaction, the reference bank will arrange for the payment procedure. to authorize only the commitment of the amount relating to the purchase made.

 

7.1 In the event of cancellation of the order, both by the Customer and in the case of non-acceptance of the same by Casa Vinicola Pietro Nera srl, Casa Vinicola Pietro Nera srl will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry (24th day from the authorization date). Once the transaction has been canceled, in no case can Casa Vinicola Pietro Nera srl be held responsible for any direct or indirect damages caused by delay in the failure to release the committed amount by the banking system.

7.2 Casa Vinicola Pietro Nera srl reserves the right to debit the customer's credit card in order to avoid expiry of the transaction authorization which occurs on the 23rd day.

7.3 Casa Vinicola Pietro Nera srl reserves the right to ask the Customer for additional information (eg landline telephone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, Casa Vinicola Pietro Nera srl reserves the right not to accept the order.

7.4 At no time during the purchase procedure is Casa Vinicola Pietro Nera srl able to know the information relating to the purchaser's credit card, transmitted via secure connection directly to the website of the bank which manages the transaction. No computer archive of Casa Vinicola Pietro Nera srl will keep such data. In no event can Casa Vinicola Pietro Nera srl therefore be held responsible for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on NeraVini.com and CavenCamuna.com.

8. Cash on delivery: In case of purchase on delivery, an additional contribution will be applied to the total amount, clearly highlighted when choosing the payment method. Payment must be made exclusively in the manner indicated by Casa Vinicola Pietro Nera srl when ordering. The communication to the Customer of which courier will be in charge of the delivery will be carried out in the manner provided on the site. Nothing more than what is indicated at the time of the order will be due by the Customer.

9. Advance Bank Transfer: The Advance Transfer form of payment cannot be used on all items in the catalogue. Any limitations are clearly highlighted in the shopping cart. In case of payment by advance bank transfer it will be necessary to provide an accountant of the transfer to be sent to Casa Vinicola Pietro Nera srl by e-mail as quickly as possible, and in any case no later than 3 working days from the date of acceptance of the order; in fact, until receipt of the same, the goods will not be committed. The shipment of the order will take place only when the amount due is actually credited to the current account of Casa Vinicola Pietro Nera srl which must take place within 7 working days from the date of acceptance of the order. Go beyond these deadlines, the order will be deemed automatically cancelled. The reason for the bank transfer must include:

• your order reference number;
• the date the order was placed;
• name and surname of the order holder

The bank details are:

BANCO BPM S.P.A.

IBAN: IT 45 C 05034 22900 000000105956

Made out to Casa Vinicola Pietro Nera srl

11.0 Purchases via PayPal: In cases of purchase of goods with PayPal payment methods, together with the conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.

11.1 In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Casa Vinicola Pietro Nera srl, together with the cancellation, the amount relating to the canceled goods will be credited back to the account Customer's Paypal. The crediting times on the chosen payment instrument within the Paypal account depend exclusively on PayPal and the banking system. Once the amount has been credited back to the Paypal account, in no case can Casa Vinicola Pietro Nera srl be held responsible for any damages, direct or indirect, caused by delays in the actual crediting due to Paypal or the banking system.</p >

Source text

7.1 In caso di annullamento dell'ordine, sia da parte del Cliente che nel caso di mancata accettazione dello stesso da parte di Casa Vinicola Pietro Nera srl, verrà richiesto contestualmente da Casa Vinicola Pietro Nera srl l'annullamento della transazione e lo svincolo dell'importo impegnato. I tempi di svincolo, per alcuni tipologie di carte, dipendono esclusivamente dal sistema bancario e possono arrivare fino alla loro naturale scadenza (24° giorno dalla data di autorizzazione). Una volta effettuato l'annullamento della transazione, in nessun caso Casa Vinicola Pietro Nera srl può essere ritenuta responsabile per eventuali danni, diretti o indiretti, provocati da ritardo nel mancato svincolo dell'importo impegnato da parte del sistema bancario.

7.2 Casa Vinicola Pietro Nera srl si riserva la facoltà di addebitare la carta di credito del cliente al fine di evitare la scadenza dell’autorizzazione della transazione che avviene al 23° giorno.

7.3 Casa Vinicola Pietro Nera srl si riserva la facoltà di richiedere al Cliente informazioni integrative (ad es. numero di telefono fisso) o l'invio di copia di documenti comprovanti la titolarità della Carta utilizzata. In mancanza della documentazione richiesta, Casa Vinicola Pietro Nera srlsi riserva la facoltà di non accettare l'ordine.

7.4 In nessun momento della procedura di acquisto Casa Vinicola Pietro Nera srl è in grado di conoscere le informazioni relative alla carta di credito dell'acquirente, trasmesse tramite connessione protetta direttamente al sito dell'istituto bancario che gestisce la transazione. Nessun archivio informatico di Casa Vinicola Pietro Nera srl conserverà tali dati. In nessun caso Casa Vinicola Pietro Nera srl può quindi essere ritenuta responsabile per eventuale uso fraudolento e indebito di carte di credito da parte di terzi, all'atto del pagamento di prodotti acquisti su NeraVini.com e CavenCamuna.com.

8. Contrassegno: In caso di acquisto in Contrassegno, verrà applicato all'importo totale un contributo supplementare, evidenziato chiaramente al momento della scelta della modalità di pagamento. Il pagamento dovrà essere eseguito esclusivamente nelle modalità indicate da Casa Vinicola Pietro Nera srl in fase d’ordine. La comunicazione al Cliente di quale corriere sarà incaricato della consegna verrà effettuata con le modalità previste sul sito. Nulla di più di quanto indicato al momento dell'ordine sarà dovuto da parte del Cliente.

9. Bonifico Bancario Anticipato: La forma di pagamento Bonifico Anticipato non è utilizzabile su tutti gli articoli a catalogo. Eventuali limitazioni vengono chiaramente evidenziate all'interno del carrello di acquisto. In caso di pagamento tramite Bonifico Bancario Anticipato sarà necessario fornire contabile di avvenuto bonifico da inviarsi a Casa Vinicola Pietro Nera srl via e-mail il più rapidamente possibile, e comunque entro e non oltre 3 giorni lavorativi dalla data di accettazione dell'ordine; fino al ricevimento della stessa, infatti, la merce non verrà impegnata. L'invio di quanto ordinato avverrà solo all'atto dell'effettivo accredito della somma dovuta sul c/c di Casa Vinicola Pietro Nera srl che dovrà avvenire entro 7 giorni lavorativi dalla data di accettazione dell'ordine. Oltrepassate tali scadenze, l'ordine verrà ritenuto automaticamente annullato. La causale del bonifico bancario dovrà riportare:

• il numero di riferimento dell'ordine;
• la data di effettuazione dell'ordine;
• nome e cognome dell'intestatario dell'ordine

Le coordinate bancarie sono:

BANCO BPM S.P.A.

IBAN: IT 45 C 05034 22900 000000105956

Intestato a Casa Vinicola Pietro Nera srl

11.0 Acquisti tramite PayPal: Nei casi di acquisto della merce con modalità di pagamento PayPal, contestualmente alla conclusione della transazione on line, PayPal provvederà ad addebitare immediatamente l'importo relativo all'acquisto effettuato.

11.1 In caso di annullamento dell'ordine, sia da parte del Cliente che nel caso di mancata accettazione dello stesso da parte di Casa Vinicola Pietro Nera srl , contestualmente all'annullamento, l'importo relativo alla merce annullata verrà riaccreditato sul conto Paypal del cliente. I tempi di riaccredito sullo strumento di pagamento prescelto all'interno del conto Paypal dipendono esclusivamente da PayPal e dal sistema bancario. Una volta effettuato il riaccredito dell'importo sul conto Paypal, in nessun caso Casa Vinicola Pietro Nera srl può essere ritenuta responsabile per eventuali danni, diretti o indiretti, provocati da ritardi nell'effettivo riaccredito dipendenti da Paypal o dal sistema bancario.

11.2 Casa Vinicola Pietro Nera srl si riserva la facoltà di richiedere al Cliente informazioni integrative (ad es. numero di telefono fisso) atte a determinare l'effettiva titolarità del conto PayPal. In mancanza della documentazione r

11.2 Casa Vinicola Pietro Nera srl si riserva la facoltà di richiedere al Cliente informazioni integrative (ad es. numero di telefono fisso) atte a determinare l'effettiva titolarità del conto PayPal. In mancanza della documentazione richiesta, Casa Vinicola Pietro Nera srl si riserva la facoltà di non accettare l'ordine.

11.3 In nessun momento della procedura di acquisto Casa Vinicola Pietro Nera srl è in grado di conoscere le informazioni relative alla carta di credito dell'acquirente o le informazioni finanziarie del conto PayPal. In nessun caso Casa Vinicola Pietro Nera srl può quindi essere ritenuta responsabile per eventuale uso fraudolento e indebito di carte di credito da parte di terzi, all'atto del pagamento di prodotti acquistati su NeraVini.com e CavenCamuna.com.

Modalità e spese di consegna

11.4 I tempi di evasione e di consegna dell'ordine, visualizzati nella scheda prodotto e nel carrello al momento dell'acquisto, sono indicativi e non possono essere in alcun modo considerati vincolanti per Casa Vinicola Pietro Nera srl

12. NeraVini.com e CavenCamuna.com possono accettare ordini solo con consegna in territorio italiano, ordini con consegna in altri paesi potranno essere gestiti previo accordo. In tal caso le spese di spedizione verranno calcolate e comunicate al cliente dopo l’ordine e la modalità di pagamento prevista sarà il bonifico bancario anticipato. L'annullamento dell'ordine è possibile fino al momento dell'evasione dell'ordine che avviene con l'emissione del documento di trasporto o fattura.

13. Per ogni ordine effettuato su NeraVini.com e CavenCamuna.com, Casa Vinicola Pietro Nera srl emette fattura o ricevuta del materiale spedito, inviandola tramite e-mail all'intestatario dell'ordine, ai sensi dell'art 14 D.P.R. 445/2000. Per l'emissione del documento di vendita, fanno fede le informazioni fornite dal Cliente all'atto dell'ordine. Nessuna variazione nel documento di vendita sarà possibile, dopo l'emissione dello stesso.

14. Le spese di consegna e/o eventuali spese accessorie sono a carico del Cliente e vengono esplicitate chiaramente in sede di effettuazione dell'ordine. Il pagamento della merce da parte del Cliente avverrà utilizzando la modalità scelta all'atto dell'ordine. Nulla è dovuto in più dal Cliente rispetto al totale dell'ordine evidenziato al termine della procedura d'acquisto.

15. Nessuna responsabilità può essere imputata a Casa Vinicola Pietro Nera srl in caso di ritardo nell'evasione dell'ordine o nella consegna di quanto ordinato.

16. Al momento della consegna della merce da parte del corriere, il Cliente è tenuto a:

• controllare che il numero dei colli in consegna corrisponda a quanto indicato sulla prova di consegna del corriere;
• controllare che l'imballo risulti integro, non danneggiato, né bagnato o comunque alterato, anche nei materiali di chiusura (nastro adesivo o reggette metalliche);

ATTENZIONE: nel caso in cui si dovesse presentare una situazione analoga a quelle sopra elencate è necessario firmare la prova di consegna del corriere apponendo la RISERVA DI CONTROLLO SPECIFICA, ovvero è necessario indicare il MOTIVO DELLA RISERVA.

Di seguito sono indicati degli esempi di come applicare la riserva specifica apponendo la propria firma digitale sul palmare di proprietà del corriere.

Poiché è possibile che il corriere, nonostante la richiesta esplicita del cliente, selezioni solamente la riserva generica (che non è valida ai fini dell'apertura della pratica assicurativa) suggeriamo di indicare direttamente nella firma il tipo di anomalia riscontrata, seguita da una firma breve, come ad esempio le proprie iniziali.

Esempi:

SENZA RISERVA DI CONTROLLO SPECIFICA IL CLIENTE NON POTRÀ CONTESTARE IN ALCUN MODO EVENTUALI DANNI AL CONTENUTO DELLE SCATOLE E NON POTRÀ AVVALERSI DELLA COPERTURA ASSICURATIVA CONTRO DANNEGGIAMENTI e FURTI.

L'unico modo per poter contestare eventuali danni occulti che possono essere scoperti solo dopo aver aperto la confezione e avviare quindi le pratiche di rimborso o sostituzione è FIRMARE LA PROVA DI CONSEGNA DEL CORRIERE CON RISERVA DI CONTROLLO SPECIFICANDO IL MOTIVO DELLA RISERVA. Eventuali problemi inerenti l'integrità fisica, la corrispondenza o la completezza dei prodotti ricevuti devo Look up details 5,000 / 5,000 Translation results Translation result

11.2 Casa Vinicola Pietro Nera srl reserves the right to request additional information from the Customer (eg landline telephone number) aimed at determining the effective ownership of the PayPal account. In the absence of the required documentation, Casa Vinicola Pietro Nera srl reserves the right not to accept the order.

11.3 At no time during the purchase process is Casa Vinicola Pietro Nera srl able to know the information relating to the buyer's credit card or the financial information of the PayPal account. In no case can Casa Vinicola Pietro Nera srl therefore be held responsible for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on NeraVini.com and CavenCamuna.com.

Delivery methods and costs

11.4 The order fulfillment and delivery times, displayed in the product sheet and in the cart at the time of purchase, are indicative and cannot in any way be considered binding for Casa Vinicola Pietro Nera srl

12. NeraVini.com and CavenCamuna.com can only accept orders for delivery in Italy, orders for delivery in other countries can be managed by agreement. In this case, the shipping costs will be calculated and communicated to the customer after the order and the method of payment will be the advance bank transfer. The cancellation of the order is possible until the order is processed, which takes place with the issuance of the transport document or invoice.

13. For each order placed on NeraVini.com and CavenCamuna.com, Casa Vinicola Pietro Nera srl issues an invoice or receipt of the shipped material, sending it by e-mail to the order holder, pursuant to article 14 of the Presidential Decree 445/2000. For the issuance of the sales document, the information provided by the Customer at the time of the order is valid. No changes in the sales document will be possible after its issuance.

14. Delivery costs and/or any ancillary costs are charged to the customer and are clearly stated when placing the order. Payment for the goods by the customer will be made using the method chosen when placing the order. Nothing is owed more by the Customer than the total order shown at the end of the purchase procedure.

15. No responsibility can be attributed to Casa Vinicola Pietro Nera srl in case of delay in the execution of the order or in the delivery of what was ordered.

16. Upon delivery of the goods by the courier, the Customer is required to:

• check that the number of packages being delivered corresponds to what is indicated on the courier's proof of delivery;
• check that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping);

ATTENTION: in the event that a situation similar to those listed above arises, the courier's proof of delivery must be signed by affixing the SPECIFIC CONTROL RESERVE , i.e. it is necessary to indicate the REASON FOR THE RESERVE.

Below are some examples of how to apply the specific reservation by placing your digital signature on the PDA owned by the courier.

Since it is possible that the courier, despite the customer's explicit request, only selects the generic reserve (which is not valid for the purposes of opening the insurance case) we suggest indicating the type of anomaly found directly in the signature, followed by a short signature, such as your initials.

Examples:

WITHOUT SPECIFIC CONTROL RESERVE, THE CUSTOMER WILL NOT BE ABLE TO DISPUTE IN ANY WAY FOR ANY DAMAGE TO THE BOXES' CONTENTS AND WILL NOT BE ABLE TO MAKE USE OF THE INSURANCE COVER AGAINST DAMAGE AND THEFT .

The only way to be able to dispute any hidden damage that can only be discovered after opening the package and therefore starting the refund or replacement procedure is to SIGN THE PROOF DELIVERY BY COURIER SUBJECT TO INSPECTION SPECIFYING THE REASON FOR THE RESERVE.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 calendar days of delivery, according to the procedures set out in this document.

The delivery of the ordered means at street level except:

• different communication from our customer service;
• as provided for in the product data sheet;
• the explicit purchase of delivery to the floor, where applicable.

17. In the event of failure to collect the material in storage at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the Customer when placing the order, the ordered items will be returned to the Casa Vinicola Pietro warehouses. Nera srl .

Right of withdrawal

18. Pursuant to art. 52 of the Consumer Code, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to NeraVini.com and CavenCamuna.com VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following points 19 and 21< /strong>.

19. To exercise this right, the customer must send NeraVini.com or CavenCamuna.com a communication to that effect, within 14 days from the date of receipt of the goods. The customer must inform NeraVini.com or CavenCamuna.com of his decision to exercise the right of withdrawal by sending an explicit declaration (for example a letter sent by post, fax, registered mail, e-mail) addressed to: Casa Vinicola Pietro Nera srl Via Stelvio, 40 /In Chiuro (SO) Italy. The burden of proof relating to the exercise of the right of withdrawal in accordance with art. 54 of the Consumer Code is incumbent on the consumer.

Once we have received the aforementioned notice of withdrawal, the NeraVini.com or CavenCamuna.com Customer Service will quickly provide the customer with instructions on how to return, assigning a unique DR code for the return of the goods, which must be received by Casa Vinicola Pietro Nera srl within 10 days of authorisation. The goods must be returned intact, unused, complete with all its parts and in the original packaging (bags and boxes), in compliance with the conditions of the following points 19 and 21 . Within 14 days of returning the goods, NeraVini.com or CavenCamuna.com will refund the customer.

20. The right of withdrawal is in any case subject to the following conditions:

• WARNING: NeraVini.com and CavenCamuna.com staff are not authorized to collect goods whose packaging does not bear the DR number.
• according to the law, the shipping costs relating to the return of the goods are charged to the customer; furthermore, any additional costs expressly chosen by the user other than the minimum costs for the delivery/collection of the goods will not be reimbursed;
• the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
• in the event of damage to the goods during transport, NeraVini.com or CavenCamuna.com will inform the customer of the incident (within 5 working days of receiving the goods in their warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
• Casa Vinicola Pietro Nera srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

21. Without prejudice to any repair costs for ascertained damage to the original packaging, Casa Vinicola Pietro Nera srl will refund the customer the amount paid for the purchase of the goods, by transferring the amount charged to the Credit Card, Paypal account or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN Code and Bank of the invoice holder).

22. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Casa Vinicola Pietro Nera srl ascertains:

• return of a product different from the one sold;
• opened, damaged or tampered with bottle and seals
• damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Casa Vinicola Pietro Nera srl, available to the Customer for collection at his expense.

Please note that the art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in the event that the sale relates to:

• products made to measure or clearly personalized
• sealed products that are not suitable for return for hygienic reasons related to health protection, which have been opened after delivery.

Warranties

23. All products sold by NeraVini.com and CavenCamuna.com are covered by the legal guarantee of conformity provided for by the consumer code (Legal Guarantee). The legal guarantee is reserved for consumers, therefore it is applied only to users who purchase for purposes unrelated to any professional, entrepreneurial or commercial activity carried out. Those who have purchased and do not qualify as a consumer will be covered by the guarantees for defects in the goods sold, the guarantee for promised and essential quality defects and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.

In the case of defective wines that taste like corks, it is necessary to keep the bottle full for at least 2/3 with the original cork and immediately contact our customer service to arrange the recovery of the bottle, our sommeliers will verify the defect and if confirmed, a refund of the cost of the product will be issued. The notification must be made within 6 months from the date of purchase.

Privacy

30. The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the customer and will not be disclosed to third parties under any circumstances or for any reason. Casa Vinicola Pietro Nera srl guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 06.30.03. The data controller is Casa Vinicola Pietro Nera srl Via Stelvio, 40/A Chiuro (SO) Italy

Complaints

31. Any complaint must be addressed to Casa Vinicola Pietro Nera srl operational headquarters in Via Stelvio, 40/A Chiuro (SO) Italy

Applicable law

32. The sales contract between the customer and Casa Vinicola Pietro Nera srl is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Sondrio.