Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
EU Regulation no. 524/2013 and Legislative Decree no. 130/2015 have introduced legislation aimed at facilitating the out-of-court settlement of disputes between consumers and commercial operators relating to a product or service purchased online. To this end, a European Online Dispute Resolution platform (so-called ODR platform) has been created, which can be consulted at the address http://ec .europa.eu/consumers/odr/. Through the ODR platform, the consumer can send a complaint relating to a contract concluded online at the NeraVini.com / CavenCamuna.com sites and thus activate the online dispute resolution procedure. In this regard, NeraVini.com / CavenCamuna.com points out that its e-mail address is firstname.lastname@example.org
There are 4 steps:
- creation and submission of complaint
- resolution body agreement
- handling of the complaint by the resolution body
- solution and closure of the complaint.